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For any queries:
Phone: (+ 34) 984 11 71 11
Mobile / WhatsApp: (+ 34) 616 01 18 44
E-mail: info@tiendacustom.es
From Monday to Friday
From: 11.00 to 14:00 and from 17:00 to 21:00
PURCHASE PROCESS
-PRICES:
The prices of the products published in "Tienda Custom" are indicated with all taxes included for private clients who are a zone of sale with VAT and excluding shipping costs. Transport costs can be seen before checkout and shown separately.
When the shipping address is for a zone with a different tax treatment, the correct price will be in the time prior to the completion of the purchase
Shipping to countries outside the European Union, will not be charged VAT (21%), but the customs of the country of reception may apply the appropriate tax burdens. We can not determine the amount of tax payable by the customer upon receiving your order since it depends on the customs of the country of reception of the order.
"Tienda Custom" reserves the right to modify these prices at any time, however, the products will be billed on the prices marked at the time of the purchase, except for typographical or technical errors.
Products will remain the property of the supplier until full payment of the price takes place.
"Tienda Custom" reserves the right to refuse any order from a customer with whom there is a dispute.
-FORMS OF PAYMENT:
Secure Online Shop
The entire web is secured with SSL encryption, all entered data is completely safe.
MEANS of payment: Secure online payment
You can pay with debit or credit card securely or with your PayPal account.
We have different payment methods.
Below you will find all the necessary information of the different means of payment available in much gift.
Secure payments:
- We do not collect numbers of credit card for payment.
- Payment details are transmitted through secure payment gateways without having access to them.
To expedite your shopping, you have the following payment methods:
BANK CARDS
To make a payment, you need:
- Name of the card holder
- Your card number
- Expiration date
- Security code
What is your card security code?
The security code was especially created by banking institutions to ensure the physical possession of the card.
They are the last digits that are in the back of the card.
VISA and MASTERCARD systems use a 3 digit code.
The AMERICAN EXPRESS system uses a 4 digit code.
PAYMENT WITH PAYPAL
If you want to place your order without communicating your number of credit card, you can pay safely with Paypal.
Do you have a PayPal account?
During the checkout process, you will be sent directly to the official Paypal platform. After making payment, you will automatically return to "Tienda Custom".
You do not have a Paypal account?
Open an account in Paypal, is totally free. Later to make payment with PayPal, you will only have to indicate your email address and your password on the website of PayPal to make payments.
You can open your account at https://www.paypal.com/us
SHIPPING & RETURNS
-SHIPPING:
The delivery will be made by a company of urgent transport to free choice of "Tienda Custom".
The cost of shipping will be calculated according to destination and weight.
We will try to make the shipment the day of the order, when this is done before 12:00 h, provided that the product is available, except for errors in inventory or technical problem, in that case, you will be notified immediately.
In the case of custom items, shipping time will be informed when we process the order.
Transport time is between 24 h and 48 h in the Iberian Peninsula.
For the rest of Europe transport times vary between 3 and 12 days
For other destinations outside Europe, please see.
In any case, when we make shipping, you will provide a link so that you can keep track of your order.
Shipping costs vary depending on the total weight of the package and the destination.
We recommend that you group all items in a single order. We cannot combine two different orders, and shipping charges will be applied for each one individually. We cannot make us liable for any damage that may occur to your package after shipping, but we do everything possible to protect all the fragile items.
If you receive a damaged package, please you make photos or a video of the State before and during unpacking to open the corresponding claim to the transportation agency.
-WARRANTY:
All of our products are top quality and are reviewed before shipment.
Products on sale in "Tienda Custom" are covered by the statutory guarantee of 2 years from the delivery, as provided for in the regulations of consumers and users.
Damage caused by incorrect use or handling of the products are not included in the warranty.
-CANCELLATION AND RETURNS:
Before the return, get in touch with "Tienda Custom" so that you assign a callback number to your case.
If for any reason you are not satisfied with your order, you will have a period of 14 calendar days from the date of receipt of the order.
- The product must be in perfect condition and correctly packaging, to the extent possible with their packaging and labelling original, but the product will undergo a depreciation that will have to take the customer. Refund may not take place in any case if delivered products were clearly subject to use and provided that use does not go beyond mere checking of the condition and operation of the. It should not have writings, stickers or packaging tape.
- The product must retain all attachments that have been served and are typical of the brand.
- For sanitary and hygienic product of underwear or swimwear Returns or changes are not accepted.
Exchanges or refunds on custom or tailor-made products will not be accepted.
Postage for return shall be borne by buyer except that the problem is due to error on our part or product defect.
"Tienda Custom" will not accept c.o.d. shipments. In the event of non-conformity with the product, contact us by phone / WhastsApp: (+ 34) 616 01 18 44, or email: info@tiendacustom.es to manage the collection.
To make the change by other articles get in touch with us, to study this possibility.
-DELIVERY TIMES
Delivery times are approximate and are indicated on weekdays (from Monday to Friday), though a delay in delivery will not be cause for penalty. If it were not possible to meet the deadlines described, we are responsible of keeping the customer informed of the situation.
If you do not meet the maximum period of delivery or in case of variation of prices or any other circumstance that would vary the conditions set forth herein, we will contact with the client for the acceptance of the new conditions. In the case of failure to reach an agreement, the order will be cancelled and if necessary, will take place a credit for the full amount of the invoice.
"Tienda Custom" reserves the right to use various courier companies or to change the mode of shipment, provided that it affects anything in the price, as well as submissions of partial orders without any cost to the customer.
APPROVALS
Even if a product is marked on the web that it is homologated or carrying E-mark, does not warrant that it is legal to ride on the bike, nor to comply with the rules of the technical inspection, since it depends on how it is installed, in that vehicle is installed, who installed it, what country is installed, the year of the vehicle, etc...
Is the customer's responsibility, the validity of the product, be sure to do so has 14 calendar days for the withdrawal of the purchase, once past this time, "Tienda Custom" is not responsible for the possibility that the product may not be carried in the Moto's legal form, or the legalization of it, for more information on approvals is recommended to contact an engineer or technical inspection of your country or your area businesses.